Klein Dermatology: Texting Appointment Reminders to Patients soon

textreminderWe are in the process of setting up appointment reminders by text for our patients who want this service.  In the past, we have called on the telephone to confirm an upcoming appointment 2 days prior to the appointment.

Soon we will be able to give our patients the opportunity to choose their preferred reminder method: phone call or text?   As the modern world changes, fewer people answer their phones or listen to their voice-mails.  We are a medical office that is interested in giving the best customer service possible, and we want to have the best communication possible with our patients.   Once the system is set up, when you call to make your next appointment, the receptionist will be asking how you would like to be reminded and confirmed for the appointment.  If you choose text,  a text reminder will go out instead of a call 2 days before hand.  If you still prefer the telephone, you can have that service too.

For text reminders, the patient should respond "CONFIRMED" to let us know that they received the message and will be there.  If the patient doesn't text reply to the confirming message, then the office will need to call you the following day to make sure you know about the appointment and that you will be coming.

We will also have the ability to set up reminders for procedures, such as your surgery or Voluma appointment is one week away, please remember to stop taking any blood thinners that you currently take.

At Klein Dermatology & Associates we truly hope that doing text appointment reminders will make your life a little bit easier.